Shenzhen Rakinda Technologies Co.,Ltd .
The leader of the barcode scanner module in the world.
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Company Reception Factory Exhibition Office
We hold on the philosophy of customer-oriented to provide “customers' satisfaction, our pursuit” service by high speed and quality service.
Object for after sales service: quality and customer first, continuously provide in-time and comprehensive after sales service for all customers.
After sales service
1. We provide one year free warranty for our devices (after the day of acceptance). During the time warranty, we will provide free service for device faults and damage that not caused by human factors. We will provide service after receive phones or written notice. But service fees caused by improper use will be covered by customers themselves.
2. Beyond warranty, we can also provide spare parts and maintenance service with paid.
3. We also have timely and effective problem-solving mechanism. When any fault happens for our devices, we will response in 48 hours and solve it in field in 72 hours after receiving use’s notice.
4. We will dispatch technicists to guide installation and commissioning at field after devices arrived at customer’s site, and provides training for device operators.
5. We pay a return visit at least once yearly to provide technical service and support as well as free troubleshooting.
Return and Warranty
1. All the goods are inspected before shipment,so if you are not satisfied with the purchase,you can exchange the items in one week and you must contact us within 24 hours of the receipt of your purchase.
2. All return items must be in its original conditions,including box and accessories. Men made defects are not guaranteed,such as broken ,scratched and so on.
3. For any items, please send by EMS or your local post when send back.
Since your feedback is very important to our business's development,we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service.It will just take you 1 minute,but this 1 minute has the extremely vital significance to us.